July 9, 2020
We are glad to share that we have become India’s first payments bank to launch a Video KYC facility. With this, our customers can now get their full KYC completed anytime between 9 am and 8 pm, from anywhere through a video call. Our Video KYC is a fully integrated, zero-contact, and paperless process to complete KYC and helps our customers to stay safe within their homes during the ongoing pandemic. All one needs is a smartphone, stable internet connection, PAN card, and Aadhaar card.
The Video KYC facility is the latest among the series of new features that we have been launching to make the banking experience more convenient and accessible for our customers. During the lockdown, we introduced ‘Cash at Home’ facility for senior and disabled citizens, which enabled them to raise cash withdrawal requests on their app and receive the requested amount at home. Earlier this year, we also launched a Direct Benefits Transfer (DBT) facility where we enabled our customers to raise a request to receive the benefits of over 400 government subsidies directly into their PPBL Savings Account.
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