Thu, June,18, 2020
The COVID-19 pandemic has shaken the global economy and business environment, in ways hard to imagine, for all big and small business owners across the world. In just a few weeks, millions of employees worldwide have been forced to work remotely and businesses have been scrambling to get productivity levels back to normal. The situation is made more complex by the fact that the majority of employees have never worked from home before, and most employers lack well-defined processes to manage remote working.
Many routine queries from employees and customers now have to be addressed over phone or email, and depending on the volumes, this may require dedicated resources. For smaller and mid-sized companies, this becomes a bigger challenge as employees from other job functions have to double up as support executives as well. All these factors are bound to have an impact on the productivity of the employee and the business as a whole.
Bangalore based product startup Nhance Now has been working on resolving these issues that most of the companies are likely to face during times of this unprecedented crisis. The company specializes in automating customer experiences through intelligent conversations made possible by bots. Using their proprietary conversational-AI platform, Nhance Now has developed a suite of new solutions that can be incorporated into various organizational functions and smoothen out the remote working setup. These bots can easily be integrated into popular messaging channels like WhatsApp and Facebook Messenger, to allow users to have personalized conversations with a bot, round the clock.
The Business Bot suite includes 5 best AI-powered bots, for various business functions:
Business Card Bot: This is a contact-less virtual business card that can be shared on WhatsApp. Apart from sharing contact information, it can also store documents, map locations and offer a conversational interface that can be used to fix meetings, request information or even make transactions.
Company Bot: This bot builds conversational profiles for customers with anytime engagement, and provides product and service updates to customers and stakeholders.
Employee Experience Bot: The bot is a 24/7 helpdesk to address employee queries and problems. The functionality aims at providing personalized attention for each employee and reduces the load on the HR team. Employees can also leave feedback, reviews and instantly get the latest updates.
Sales Bot: Sales bot is the first layer of potential customer engagement that can provide instant information, answer questions 24/7, showcase products and services and start engaging conversations with several customers simultaneously.
Hiring Bot: An automatic interview scheduling, candidate screening bot, that also gives instant responses to queries, for better candidate experience.
A SaaS startup with experience and expertise in Artificial Intelligence and Machine Learning, Nhance Now is committed to helping businesses and governments fight the current pandemic with intelligent use of technology. The company has also developed specialized bots with applications for Healthcare, Government and NGOs.
The COVID-19 pandemic has increased the demand for smart technology that can automate company functions, especially in a remote working environment. Organizations that adopt such robust technologies quicker will be able to streamline their processes and be better equipped to handle emergency situations like Coronavirus.For more details or to know more about how Business Bots can help ion, visit www.nhancenow.com/businessbots.
AUTHOR: Mr.Rahul Soni
SOURCE: Rahul Soni FLUODIGITAL MEDIA PVT.
COMPANY: FLUODIGITAL MEDIA PVT.
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